SUMMARYUnder general supervision, the Customer Service Data Entry Clerk enters and processes orders using various platforms and systems. This role processes price quotations for customers and sends order acknowledgements to customers when the process is complete.JOB DUTIESEnter data from source documents into a computer system in a timely and accurate manner. Review online platform orders to resolve holdsAudit own work or work of others to ensure conformance with established procedures verifying data completeness and accuracyProcess customer quotations using established methods and practices for non-conforming orders. Maintain customer master data records including ship-to locations, customer routing guides, and customer cross-referenceSupport customer service team on various projects as neededPerforms additional duties as assigned. MINIMUM QUALIFICATIONSHigh School Diploma or equivalentTwo (2) years’ experience in a fast-paced office or sales environmentStrong written and verbal communication skillsDetail-oriented with customer service and follow-up skillsProficient with Microsoft Office, Word, Excel and other appropriate software PREFERRED QUALIFICATIONSThree (3) years’ experience in a fast-paced office or sales environmentSAP, Salesforce & Esker ExperienceADDITIONAL INFORMATIONActively supports and complies with Pelican’s objectives, guidelines and commitment to Quality and Safety, with an emphasis on continual improvement.Must be able to interact effectively and cooperatively with employees at all levels.Must have the ability to complete assignments within the timeframe specified by the Manager.Must be flexible regarding working hours and overtime. Must be able to work overtime on evenings and weekends, with or without advanced notice.Must be able to operate in a fast-paced environment and handle multiple projects simultaneously. PHYSICAL REQUIREMENTS AND WORKING CONDITIONSWhile performing the duties of this job, the employee will be frequently required to execute standard physical activities within the facility areas (i.e. stand, walk, sit, use hands/fingers).While performing the duties of this job, the employee will be occasionally required to execute non-standard physical activities within the facility areas (i.e. climb or balance, stoop, kneel, crouch).Ability to lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds.This position requires repetitive hand/wrist activities.